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Samsung battery trouble strikes again

In a second battery issue affecting Samsung's flagship Galaxy Note line, the latest model in the series suffers from a unique problem: some phones can not resume normal operation when the battery is zeroed.

Samsung, the world's largest maker of smartphones, admitted receiving complaints about the battery. This issue was first flagged by the tech site SamMobile and users started to complain in various forums.

Depending on the affected user, the phone will not reboot once the battery is fully discharged. Once connected to the charger again, though the battery seems to have started to recharge again, it is still dead.

One user complained: "My wife's Note 8 is turned off today and will not be turned on again. Try the Soft Reset and Safe Mode buttons and it does not turn on. The red light does not light when it's plugged in."

Another complaint on the other forum was: "I tried three different types of power cords and power cords, but I did not have any problems. I was charged overnight and I did not die."

While most people complain that their phones can not be restarted, some users noticed that their smartphones warmed up slightly when connected to the charger. (The phone is still dead.)

While Britain recognizes the issue, the company has advised affected customers to call customer service.

In the meantime, Samsung said in a statement on a German news portal: "Of course, Samsung attaches great importance to this story. Only a very small number of customer inquiries we receive can be related to charging management. Unfortunately, if we have more information about The affected device details, we can only comment on the matter.

Galaxy Note Series Galaxy Note 7, the predecessor of the Note 8, also faced battery problems when it exploded in an explosive battery. It is reported that Samsung Electronics recall more than 22,000 Note 7 phones.

Eventually, the company canceled the product after losing $ 5.3bn (£ 4.2bn) in lost profits, except for its reputation.

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